Cancellation & Refund Policy

1. Customer Print Orders — Cancellation Policy

At LocalPrint Technologies, our automated cloud print queue is designed for rapid execution:

• Before Print Execution: If you cancel your order before the printer hardware actively spools the document (while in Queued status), you are eligible for a 100% full refund.
• After Printing Begins: Once a document has been physically printed on paper, the order cannot be cancelled as custom paper and toner resources have been consumed.

2. Print Quality, Paper Jam & Hardware Failure Policy

We stand by a 100% Quality & Delivery Guarantee:

3. Refund Timelines & Processing Method

For online transactions paid via Razorpay, UPI, Debit/Credit Card, or NetBanking:

• Approved refunds are initiated immediately from our payment gateway dashboard.
• The credited amount will reflect in your source bank account or UPI handle within 5 to 7 working days (subject to standard banking settlement cycles).
• You will receive an automated SMS / email notification confirming the refund reference ID.

4. SaaS Partner Subscription Cancellation

For print shop owners, stationery businesses, and cyber cafe partners subscribing to LocalPrint SaaS plans:

• 7-Day Free Trial: All new stores enjoy a 7-day no-risk trial period without upfront credit card deduction.
• Monthly Subscription Cancellation: Store partners may cancel their recurring SaaS plan anytime from their store dashboard settings. Access remains active until the end of the current billing cycle.
• Refund Window: If you are unsatisfied with our SaaS services within the first 7 days of paid activation, contact support for a 100% unconditional refund.

5. How to Request a Refund or Support

If you experienced an error with your payment or print job, please contact our support team with your Order Token Number (#XXXX):